The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Buffets!
The all-day buffet restaurant was a delightful surprise, offering an extensive selection of tasty dishes that kept us coming back for more.view full review
Stunning Ocean View
Our seafront room with a balcony provided breathtaking views and a serene ambiance that made our stay truly memorable.view full review
Fun Activities!
The entertainment staff organized engaging activities by the pool, ensuring there was never a dull moment during our stay.view full review
Spacious Comfort
The room was impressively spacious, creating a cozy and relaxing environment for us to unwind after a day of exploring.view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Adults only
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Yoga class
Sports trainer
Aerobics
Services
Paid shuttle service
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Spa & Leisure
Rooftop pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Leisure/ TV room
Spa & wellness center
Sauna
Steam room
Jacuzzi
Pedicure
Manicure
Body scrub
Facial
Treatment room
Body wraps
Back massage
Head massage
Full body massage
Foot massage
Pool with view
Shallow end
Make up services
Room features
Air conditioning
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Show more
Location
Constituyentes Number 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
7750,
Quintana Roo
Map view
street view
Constituyentes Number 1, Playa Del Carmen, Mx,
Playa del Carmen,
Mexico,
7750,
Quintana Roo
City landmarks
152 Calle Quinta Avenida
Quinta Avenida
2100 ft
Av. Benito Juárez
Los Fundadores Park
4200 ft
Museums
3D Museum of Wonders
2700 ft
Museums
Museo Frida Kahlo Playa Del Carmen
2400 ft
Night club
Coco Bongo
2100 ft
Beach
Kool Beach Club
2500 ft
Beach
Mamita's Beach Club
3100 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
2000 ft
5ta Avenida
Galeria de Arte 5ta Avenida
2800 ft
Gallery
Tierra Huichol
2900 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
3200 ft
5ta Avenida Via 38 Building next to ACACAO
La 5ta Hacienda
3000 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
3300 ft
Church
Nuestra Senora del Carmen Catholic Church
1.2
mi
Carretera Federal Km 104 Playa de Akumal
Galeria Lamanai
4000 ft
Nearby
Mall
Quinta Alegria Shopping Mall
900 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
600 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
600 ft
Gallery
Riviera Art Gallery
800 ft
Beach
Playacar
1300 ft
Gallery
La Galeria de Playa Art Gallery
1300 ft
Avenida entre 24 y 34 calles 5a
Caminarte
1300 ft
Aquarium
Aquarium Beach
1400 ft
Shopping Area
Plaza Las Americas
1000 ft
Night club
Mandala Playa del Carmen
1100 ft
Shopping Area
Plaza Calle Corazon
1100 ft
Night club
Blue Parrot
1000 ft
Casinos
Grand Riviera Casino
1900 ft
Night club
Salon Salsanera
1300 ft
Beach
Playa Mamitas
2600 ft
Restaurants
Asiana Restaurant
400 ft
1 Avenida Nte 261
Asiana
400 ft
Avenida Constituyentes 1
Los Aguachiles Calle 34
700 ft
Avenue 25 Calle 34
Senor Frog's Playa del Carmen
1100 ft
Calle Quinta Avenida Calle 22 Norte
Il Pescatore
400 ft
Avenida Constituyentes 1
Maria Maria
100 ft
Centro
Fresco Habito
600 ft
1ra Avenida Between Constituyentes & Calle 20
La Parrilla Mexican Grill
800 ft
Calle Constituyentes esquina 5ta Avenida Col. Centro
Somos Pepper
800 ft
Calle 16 Corner with 1 Avenida Norte
La Fisheria
1100 ft
5th Avenue Between 20 and 22
Reviews and Ratings
Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
clean
friendly staff
poorly run restaurant
hot water issue
8.4/10
Great
Rooms
8.0
Location
8.7
Service
9.0
Dining
7.5
Guest reviews
8.4/10
based on 12 review
4.5/5
based on 14010 review
8.4
8.4/10based on 1228 review
#51 of 331 hotels in Playa del Carmen based on Tripadvisor
Leo
United Kingdom,
May
2024
8.8/10
The hotel offers beautiful rooms with jacuzzi, great views, and an option for upgraded beds. The service is top-notch with a willingness to accommodate every request and excellent customer service. The location is convenient, right in the center of everything, and the dining experience is exceptional. However, the price may not fully align with the value received.
Rooms
9.0
I loved my room with a jacuzzi, and the view was simply breathtaking.
Service
9.0
The staff went above and beyond to make my stay special, with excellent customer service.
Location
9.0
The hotel's location is perfect, right in the center of everything I wanted to explore.
Dining
8.0
The dining experience exceeded my expectations, especially the cured meat selection.
Facilities
9.0
The facilities were top-notch, adding to the overall luxurious feel of the hotel.
Ben
United Kingdom,
February
2024
8.0/10
The hotel offers rooms with balconies and king-size beds, but hot water can be a concern. The service is top-notch with staff accommodating every request promptly. The location is convenient, close to the airport and shopping areas. The dining experience includes a barbecue option. Overall, a comfortable stay with some minor room issues.
Rooms
7.0
Enjoyed the room with a balcony and king-size bed, although hot water was unreliable.
Service
9.0
The service was excellent with a friendly and accommodating staff.
Location
8.0
Convenient location near the airport and shopping areas.
Dining
8.0
The dining experience included a tasty barbecue option.
Facilities
8.0
The facilities were well-maintained with a good selection of amenities.
David
United Kingdom,
January
2024
7.2/10
The hotel was a mixed bag - the rooms were clean and comfortable with balconies, but the 'upgraded' beds left something to be desired. The service, while accommodating, excelled in clean up efforts and the staff was very friendly. The location was a hit and miss - great from the Cancun airport, on the beach, but reservations at the Italian restaurant were tricky and the rocky ocean detracted. The dining options varied; the room service top-notch, but the Mexican restaurant poorly run. The facilities were decent overall.
Rooms
7.0
The rooms had balconies, clean towels, but the 'upgraded' beds were disappointing.
Service
8.0
The service excelled in clean up efforts, and the staff was very friendly and accommodating.
Location
7.0
The location was great from the Cancun airport and being on the beach, but reservations at the Italian restaurant were challenging and the rocky ocean was a downside.
Dining
7.0
The dining options varied, with room service being excellent but the Mexican restaurant falling short.
Facilities
7.0
The facilities were decent overall, meeting basic needs.
Jane
United Kingdom,
October
2023
8.2/10
The hotel has a fantastic location near the Cancun airport and boasts a beautiful beachfront setting. The rooms are spacious and modern, but the Italian restaurant can be challenging to book. Staff provides excellent customer service, and the hotel offers a range of services. The dining experience is varied with a less satisfactory Mexican restaurant. Overall, the hotel facilities are quite impressive.
Rooms
8.0
The rooms are spacious and modern, and most feature balconies with a great view. However, the hot water issue and the beds supposed to be 'upgraded' can be disappointing.
Service
9.0
The staff here is incredibly friendly and willing to accommodate every single request, making the stay extremely pleasant. The cleanup efforts are commendable, ensuring a clean environment.
Location
8.0
The hotel's location is convenient, especially being near the Cancun airport and situated right on the beach. However, making reservations at the Italian restaurant can be quite challenging, although it wasn't particularly busy.
Dining
7.0
The hotel offers a variety of dining options, however, the Mexican restaurant seemed poorly managed compared to the others. The appetisers were enjoyable, but reservations at the Italian restaurant were hard to secure.
Facilities
9.0
The hotel provides a good range of facilities that cater to different needs, ensuring a comfortable and enjoyable stay for guests.
clean
poorly run restaurant
J.
United Kingdom,
October
2023
8.6/10
I had a wonderful stay at the hotel, with clean and comfortable rooms and a very friendly staff. The location was excellent, and the service was top-notch. However, the dining options were a bit limited, and I wished for more variety.
Rooms
8.0
I stayed in a room with a great view and clean towels. The beds were comfortable but could use an upgrade.
Service
9.0
The staff was willing to accommodate all my requests and provided excellent customer service. Their clean up efforts were outstanding.
Location
9.0
The hotel is located in a quiet area, perfect for a relaxing stay, and it's also close to the beach for convenient access.
Dining
8.0
I enjoyed dining at the Brazilian restaurant in the hotel. The foie gras was exceptional.
Facilities
9.0
The facilities were well-maintained, and the hotel offered various amenities to make my stay comfortable.
Nelson
United States of America,
October
2023
8.2/10
I had a lovely stay at this hotel with a beautiful garden view from my room. The beds were incredibly comfortable, but it would have been even better if they were upgraded to king size.
Rooms
8.0
The room with a garden view was delightful and comfortable. The beds could have been upgraded to king size for a more luxurious experience.
Service
9.0
The staff was incredibly accommodating and always ready to fulfill any requests. Their customer service was top-notch, and they were so friendly throughout my stay.
Location
9.0
The hotel's location was excellent, situated close to 5th Avenue and on a small public beach. It offered a convenient and relaxing setting for my vacation.
Dining
7.0
The artisanal bread at the dining facility was a delightful touch, adding to the overall dining experience. The hotel could have more dining options for a varied menu.
Facilities
8.0
The hotel had all the necessary facilities to make my stay comfortable. It would be even better with a bit more variety or entertainment options.
clean
limited dining
Katherine
United States of America,
September
2023
8.6/10
This hotel was a real gem! It offered a wonderful stay with its cozy rooms and exceptional customer service. The only downside was the dining experience, as the breakfast options were a bit limited. The location was superb, right on the beach and close to a vibrant Brazilian restaurant.
Rooms
9.0
I had a room with a king-size bed and a lovely garden view. The AC worked perfectly, making the stay very comfortable.
Service
9.0
The staff went above and beyond to make my stay memorable. From accommodating every request to maintaining cleanliness, they really set the bar high.
Location
10.0
The hotel's location was unbeatable, right on the beach and just a stone's throw away from a fantastic Brazilian restaurant. It was a perfect spot for a relaxing getaway.
Dining
7.0
While the dining experience was good overall, I wished there were more breakfast options to choose from. The eggs I had were tasty, though!
Facilities
8.0
The hotel offered a range of facilities that made my stay even more enjoyable, from room service to tours assistance. It was truly a convenient and well-equipped place.
Richard
United Kingdom,
August
2023
8.4/10
The hotel offers clean and comfortable rooms with a king-size bed and a jacuzzi, although the hot water can be an issue. The service stands out with excellent customer service and very friendly staff who are willing to accommodate every request. The location is ideal, close to all amenities and right on the ocean, but the Mexican restaurant on-site seems poorly managed. The dining experience offers classic fried fish. The facilities are well-maintained and cater to a pleasant stay.
Rooms
8.0
The rooms are clean and comfortable, equipped with a king-size bed and a jacuzzi.
Service
9.0
The customer service is excellent, with very friendly and accommodating staff who go the extra mile.
Location
9.0
The hotel's location is perfect, right on the beach and near all necessary services, but the Mexican restaurant seems poorly managed.
Dining
7.0
The dining experience offers classic fried fish, but the options might be limited.
Facilities
9.0
The facilities are well-maintained and contribute to a pleasant stay.
Walter
United Kingdom,
August
2023
8.6/10
I had a wonderful stay at the hotel! The rooms were cozy and clean, offering a jacuzzi and a lovely view. The only downside was the issue with hot water. The service was top-notch with incredibly friendly staff always willing to fulfill any request, including excellent clean-up efforts. The location was perfect, right on the beach and conveniently close to the city center, although not in the main area. Overall, a fantastic experience with great facilities.
Rooms
8.0
I loved my room with a jacuzzi and a great view, but unfortunately, there was a problem with the hot water.
Service
9.0
The customer service was exceptional, with a super friendly staff always ready to help, especially in keeping the room tidy.
Location
9.0
The hotel is perfectly situated right on the beach and close to all the action in the city center, although not directly in the main area. The bay without waves added to the peaceful atmosphere.
Dining
8.0
I enjoyed the meat dishes during my stay, although other dining aspects were not specified.
Facilities
9.0
The hotel offers great facilities to enjoy during your stay.
Andrew
United Kingdom,
July
2023
8.4/10
The hotel offers rooms with beautiful views and balconies, but the hot water needs improvement. The beds were supposed to be upgraded. The service was exceptional with accommodating staff and great clean-up efforts. The hotel's location is convenient, close to the beach and right next to 5th Avenue. The dining experience includes organic fruits. The facilities are well-kept and modern.
Rooms
7.0
I enjoyed the beautiful views from my room's balcony despite the issue with hot water. The beds were supposed to be upgraded.
Service
9.0
The staff went above and beyond to accommodate all my requests. The service was excellent, and the clean-up efforts were remarkable.
Location
9.0
The hotel's location was ideal, close to the beach and right next to 5th Avenue, making it very convenient.
Dining
8.0
I enjoyed the dining experience with the organic fruits offered.
Facilities
9.0
The facilities are modern and well-kept, enhancing my overall stay.
Jennifer
United States of America,
June
2023
8.6/10
I had an amazing time at this hotel! The rooms were luxurious, the service was top-notch, and the location was perfect. However, the dining options were a bit limited. The facilities were great, but there were some issues with noise.
Rooms
9.0
The rooms were spacious and modern, with a fantastic jacuzzi available. The view from my room was breathtaking.
Service
10.0
The staff was incredibly friendly and willing to accommodate every single request. They truly went above and beyond to ensure my stay was perfect.
Location
8.0
The hotel is conveniently located near the beach and some fantastic restaurants. However, there was some noise from a nearby construction zone that was a bit bothersome.
Dining
7.0
The dining experience was excellent, especially the ice cream, but the overall dining options were somewhat limited.
Facilities
9.0
The hotel's facilities were top-notch, with everything you could need for a comfortable stay. However, the noise from the construction zone was a downside.
Margaret
United Kingdom,
May
2023
8.4/10
I had a fantastic stay at this hotel. The rooms were upgraded with a great view, clean towels, but unfortunately had issues with the hot water. The service was top-notch with excellent customer service and very friendly staff who were willing to accommodate every single request. The location was superb, being on the beach and close to 5th Avenue. The dining experience featured delicious Mediterranean dishes. Overall, a great experience with a few minor drawbacks.
Rooms
8.0
The rooms were upgraded with a great view and clean towels, though there were issues with the hot water.
Service
9.0
The clean up efforts were commendable, and the staff provided excellent customer service with a friendly attitude.
Location
9.0
The hotel is conveniently located on the beach and right next to 5th Avenue, offering easy access to nearby restaurants.
Dining
8.0
I enjoyed the delicious Mediterranean dishes offered during my stay.
Facilities
8.0
The hotel provided various services including room service, dry cleaning, and tours/ticket assistance, enhancing the overall experience.
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